This is the kind of email that gives the civil service a bad name

by Stephen Tall on October 29, 2013

Have you ever tried to notify the Driver and Vehicle Licensing Authority that you’ve moved and have a new address?

Reckon you’ll be able to do it online or fill in a simple form? Nah. Here’s the 1½ side of A4 standard reply – almost 500 words – that you’ll get.

It probably helps to have a Masters degree in Unhelpful Officialdom if you want to understand exactly what it is you’re supposed to do next.

From: DVLA Email <donotreply.contactcentre@dvla.gsi.gov.uk>
Date: 18 October 2013 08:59:54 BST
To: <xxxxxxxx@gmail.com>
Subject: Re: Email DVLA – Vehicles Form 106

Dear xxxxxxxxxxxx,

Thank you for your email received on 17/10/13. Your email reference number is xxxxxxx.

I am afraid it is not possible to notify a change of address via the website or email, as a signature is required.

For the vehicle record to be changed and for a new V5C Registration Certificate to be sent to you, please fill in the appropriate changes section on your V5C and send it to DVLA. Notes on the certificate explain how to use it and where to send it.

If you also need to tax the vehicle it can be taxed in person at a tax disc issuing Post Office®, the Post Office® will then return the V5C Registration Certificate to DVLA for you.

The following documentation will need to be submitted:

• V5C Registration Certificate
• valid Insurance Certificate
• valid MOT Certificate (if applicable)
• fee for tax disc

If, however, you do not have a V5C, you can apply for one by filling in a form V62 Application for a Vehicle Registration Certificate.

Please note that there is a £25 charge.

If you do not have a V5C Registration Certificate and you are on DVLA records as the registered keeper of the vehicle, you will be able to obtain a tax disc in person at a tax disc issuing Post Office®.

The following documentation will need to be submitted:

• V62 Application for a Vehicle Registration Certificate*
• valid Insurance Certificate
• valid MOT Certificate (if applicable)
• fee for tax disc

*Please note that there is a £25 charge

If you have changed address from what DVLA currently have on record you will need to provide your previous postcode on the bottom of the V62 form.

If you have changed your name from what DVLA currently hold on record, please advise the tax disc issuing Post Office® when you make your application.

You will receive your tax disc over the counter at the tax disc issuing Post Office®.

An updated V5C will be returned within 4 weeks. If a V62 form is submitted a V5C will be returned within 6 weeks.

Form V62 can be downloaded from www.gov.uk/vehicle-registration-certificate-v5c-log-book or obtained from any tax disc issuing Post Office®.

The V149 Rates of Vehicle Tax can be found at www.gov.uk/vehicle-tax-rate-tables

I trust this reply meets with your approval.

Do not reply to this email. If you wish to contact us again about this response then please use our Reply Form or copy and paste the following URL in to your browser:

https://emaildvla.direct.gov.uk/emaildvla/cegemail/dvla/en/reply_form_drivers.html

When filling in the form the email reference number xxxxxxx will be required.

Regards

J Dxxxx
Customer Enquiries Group
DVLA

“I trust this reply meets with your approval.” Hmm. Incomprehension is nearer the mark.

In the 1980s BBC sitcom Yes, Minister threatening to reassign a civil servant to the Vehicle Licensing Centre in Swansea was regarded as the ultimate sanction. Perhaps this is their way of getting their own back for their exile?